■ Device Care
– Store upright – keep cartridges standing to prevent leaks.
– Avoid heat/sunlight – high temps can thin the oil and cause leaks.
– Do not over-tighten – screw carts gently onto batteries to avoid cracking glass or damaging the ceramic coil.
– Use low voltage settings – high heat can burn oil and ruin flavor; our vapes perform best at 2.5–3.0V.
– Keep mouthpiece clean – wipe regularly to maintain airflow and hygiene.
■ Troubleshooting Tips Problem: Cart not hitting / no vapor
– Ensure battery is charged.
– Try preheating the device for a few seconds.
– Gently warm the cart in your hand if oil is too thick (cold weather can cause clogging).
Problem: Clogged airflow
– Gently inhale without pressing the button to pull oil through the coil.
– Use a clean pin/toothpick to clear the mouthpiece (never stick anything inside the coil).
Problem: Burnt taste
– Lower your voltage setting.
– Take shorter, gentler pulls (long hard hits can overheat the coil).
Problem: Leaking cartridge
– Keep upright when not in use.
– Avoid leaving in hot cars/pockets.
– If a leak occurs, wipe threads clean before reattaching to battery.
■ Replacement Policy
If in the rare case a cartridge doesn’t work or arrives broken:
– Replace it immediately for the customer — no hassle.
– We will reimburse you on your next order.
– Customer satisfaction always comes first.
■ Reminder: All Canna Caviar vapes are all-glass & bottom-filled by hand — leaks and clogging are already rare
compared to standard cartridges. Following these steps ensures the cleanest, smoothest experience every time.